FAQ's

• What are the advantages of your

  SMS service?

• Is there a limit to how many numbers I can send at one time?
• How can I make a payment for SMS credit?
• How long does it take before credits bought are added to my account?
• I forgot my password. How do I retrieve it?
• How do I manage my contacts/phonebook?
• Getting Not Enough parameter 111111 error?
• How I find my sender id?
• Why our messages are not delivering?
• Why Excel sending software toolbar removed from our system?
• What is a short code service?
• What is the advantage of short code services?
• How we increase message length?
• How do we add new sender id?
• Maximum character length of sender id
• What is mantra communicator?
• What are the advantages of using mantra communicator?
• Where our short code message will be delivered?
• Maximum length of short code auto responder?
• What is developer API?
• How do I view my sent messages?
• What all location can deliver the SMS?
• What is 2 Way messaging?
• What is DND?
  

Answers

• What are the advantages of your SMS service?
  Single and Bulk Messaging, Grouping Functionality, Low Per Message, Fee Zero up front cost Fast Delivery.
  
  
• Is there a limit to how many numbers I can send at one time?
  You should try and limit the number of destination addresses to approximately 10000.
  
  
• How can I make a payment for SMS credit?
  There are 4 ways you can make a payment by using a credit card, through DD/CQ, by cash and through Fund transfer.
  
  
• How long does it take before credits bought are added to my account?
  If you made the payment through credit card, fund transfer and by cash the credits bought immediately gets added to your account within 24hours due to setting up your account. If you have selected your mode of payment as Demand Draft / CQ the credits will get added to your account once we have received payment for the same.
  
  
• I forgot my password. How do I retrieve it?
  You can retrieve your password by visiting our website’s Forget password option. It’s available in Login page.
  
  
• How do I manage my contacts/phonebook?
  You can manage your contacts by adding contacts one by one or by uploading your contacts File.
  
  
• Getting Not Enough parameter 111111 error?
  This error occurred when you have not submitted your user name and password on mantra toolbars setting menu.
  
  
• How I find my sender id?
  You can see your sender id by login to our website.
  
  
• Why our messages are not delivering?
  Might be your number in NDNC registry, or in unreachable condition.
  
  
• Why Excel sending software toolbar removed from our system?
  Excel sending software cress when there is virus on your system; please ensure your system is virus free.
  
  
• What is a short code service?
  Short code service is two ways communication method.
  
  
• What is the advantage of short code services?
  You can receive messages form your customer too.
  
  
• How we increase message length?
  For increasing message length you need to drop one email at info@mysmsmantra.com
  
  
• How do we add new sender id?
  For adding new sender id you need to drop one email to us along with your user name we will add your required sender id within 2 hrs time.
  
  
• Maximum character length of sender id
  As per TRI regulation maximum sender id length is 8 characters.
  
  
• What is mantra communicator?
  Mantra communicator is software used for two way communication.
  
  
• What are the advantages of using mantra communicator?
  Through mantra communicator you can send and receive message in one roof.
  
  
• Where our short code message will be delivered?
  Your short code message will be delivered on your email id and in mantra communicator.
  
  
• Maximum length of short code auto responder?
  Maximum length of short code auto responder is 160 characters.
  
  
• What is developer API?
  A DEVELOPER API is a authentication method used for communicating server to server etc.
  
  
• How do I view my sent messages?
  Log in to your "My Account" area. Click on "SENT BOX" The exact message sent to a particular mobile number is displayed there.
  
  
• What all location can deliver the SMS?
  We deliver the Messages to most of the service provider across the nation India
  
  
• What is 2 Way messaging?
  Through two ways messaging you can send and receive messages.
  
  
• What is DND?
  Mobile numbers which is registered with NDNC registry called DND numbers.