The CRM Dimension (Customer Relationship Management)
You establish your image as someone who cares about their customers. This customer relationship management will go a long way in ensuring their conversion and long term loyalty.
All of mysmsmantra solutions ensure that the advertiser’s needs, requirements and perceptions are being taken care of.
- Here is how MySmsMantra helps you do that :
- Initiating two-way communication with customers
- Ensuring customer participation
Initiating two-way communication with customers
Interactivity is the name of the game in today’s ”attention economy” where it is increasingly becoming difficult to get your potential customer’s attention.
By being interactive you can involve, engage, hold a two way interaction with your customers which will go a long way in ensuring brand recall and brand loyalty.
Ensuring customer participation :
By holding quizzes - You can initiate interesting quizzes related to your products/services, which will ensure brand recall and customer interest.
By conducting surveys - Surveys related to your product/service vertical will not only give you an actual idea of market sentiments but also create awareness in customers about the advertised wares.
By holding intriguing Q & A sessions - These will give you invaluable information to fine tune your database and will whip up the interest in your campaign.
By asking for feed back - Will cement your image as the company which cares about the opinion of its customers and will give your customers a platform to express themselves. This in turn will help you determine exact areas of improvement.